Contact Support
When the help center doesn't answer your question, you can write to the BLNG team directly.
Before you write
Most questions already have an answer here. Search the help center for the feature you're using, check Troubleshooting for the common fixes, and see Error Pages & Connectivity if you're looking at an error screen.
How to reach us
Support runs by email. Inside the app there's a Contact support button at the top of the Security and Data Controls pages in settings, and it opens a message to the first address below.
- support@blng.ai: product questions, account issues, and anything not working as expected.
- billing@blng.ai: payments, invoices, and payment-method changes on web plans. Professional bought on iPhone or iPad is billed by Apple and managed in Apple subscriptions. See Subscribing through the App Store.
- sales@blng.ai: Enterprise plans and team setups. You can also choose Contact sales on the Enterprise card in My plan, which opens a short form. See Plans & Pricing.
What to include
The more of this your first message covers, the faster the answer:
- The email address on your BLNG account, and how you sign in: Google, Apple, or email and password. Each method creates a separate account, so this one matters. See Account & Login.
- The name of the design where the problem happens.
- Your device and browser, or the BLNG app on iPhone or iPad, and whether the problem repeats.
- What you did, what you expected, and what happened instead, with a screenshot or screen recording if you can.
What to expect
We answer by email, usually within two business days. Enterprise customers have a dedicated contact and priority handling. Anything that needs a secure link, like a payment-method update, is handled over email for your security: we'll never ask you for your card details directly.