Troubleshooting
Quick fixes for the most common issues. Many problems are temporary and clear with a refresh or a short wait.
What if my export fails?
Most export issues are temporary. Reload the page and try exporting again. If it continues, check your internet connection and make sure you're not exceeding any plan limits. Still stuck? Email support@blng.ai.
Why am I seeing a generation error?
Usually it's a limit, not a failure. BLNG runs a limited number of generations at the same time across your designs, and one prompt at a time inside each design. Either ceiling has the same fix: wait for a running generation to finish, or press Stop on one, and send again. If neither applies, it's most likely a temporary service delay, so wait a few minutes and try again.
Generation is slow, or seems stuck
A long wait is usually the system working, not a stall. A complex brief runs as a multi-step generation, so it takes longer than a single image, and a step whose result misses its goal is re-run once automatically, so you see it go back to work right after appearing to finish.
If a generation has sat without visible progress for many minutes, press Stop and send it again. Anything already produced stays in the conversation. For a slow, complex request the reliable fix is to split it into one change per prompt. See How Generation Works for how long things normally take and what keeps generations fast.
I upgraded, but I still see the free plan
This is almost always two accounts. Account & Login explains why Google, Apple, and email create separate accounts, and how to get back to the one you paid for.
I'm having trouble generating designs, what now?
Start with the browser: BLNG needs a current Chrome, Safari, or Edge. If it does generate but the result isn't what you expected, the request is the thing to change, so rephrase the prompt, adjust the influence on your references, or switch AI mode. See Writing Better Prompts, Influence, and AI Modes. If things still aren't working, contact support@blng.ai.
AI features are greyed out or not responding
Anything that calls the AI needs an internet connection, so generating, upscaling, removing backgrounds, and 3D go grey while you're offline. An Offline badge in the toolbar tells you that's what happened, and reconnecting brings those actions back. See Error Pages & Connectivity for what still works in the meantime.
Performance feels slow
Closing other heavy browser tabs and reloading the page fixes most of it. If it keeps happening, check your setup against Access & Devices: an out-of-date browser, or a machine under the recommended memory, is the usual cause.
I can't sign in or forgot my password
On the sign-in screen, select Forgot password? next to the password field. BLNG emails you a verification code, and you set the new password on the Reset Password screen. If you signed up with Google or Apple there's no password to reset, so sign in with that provider instead. Still locked out? Email support@blng.ai.
If your issue isn't listed here, reach out to support@blng.ai and we'll help.